viaUNO Cars is committed to making our website and our private hire service as accessible as possible to everyone, including disabled customers. We follow the requirements of the Equality Act 2010 and aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

Scope

This statement applies to the website at https://www.viauno.co.uk, including the online booking journey and all public information pages.

Compliance status

This website is partially compliant with WCAG 2.1 AA. We are actively working to identify and address any remaining barriers. Known areas we are still improving include:

Consistent keyboard navigation on interactive components (e.g. the booking form).
Alternative text for decorative imagery and route maps.
Colour contrast on secondary interface text.

If you find any issue not listed here, please let us know — see the feedback section below.

What we do well

Semantic HTML landmarks across pages (header, main, footer).
Responsive layouts that work on mobile and desktop.
Readable type sizes and a primarily high-contrast colour scheme.
Forms with clear labels, inline validation, and error messages.
Keyboard focus indicators visible throughout the booking flow.

Accessible booking

If you prefer not to use the website, you can book by WhatsApp, phone, or email. See our contact page for all the ways to reach us. We are happy to take bookings verbally and confirm details in writing afterwards.

Accessible vehicles and journeys

Please let us know when you book if you require any of the following, and we will make every reasonable effort to accommodate your needs:

A vehicle with easier step-in height (e.g. our MPV/8-seater).
Extra time for boarding or unloading.
Space to carry a folding wheelchair, mobility aid or oxygen equipment.
Travelling with an assistance dog — always welcome, with no extra charge.
A quiet journey or a driver who will not use the radio.

Alternative formats

If you need information from this website in a different format — for example large print, plain text or an audio version — please contact us and we will do our best to provide it within a reasonable time.

Feedback and reporting barriers

We welcome feedback on the accessibility of our website and services. If you find a barrier or need content in another format, please contact us:

Email support@viauno.co.uk with subject “Accessibility”.
Use our contact form.

We aim to respond to accessibility enquiries within 5 working days.

Enforcement

If you are unhappy with how we respond to a complaint about accessibility, you can contact the Equality and Human Rights Commission (EHRC) or seek independent advice from Citizens Advice.

viaUNO Cars — licensed private hire operator, Southampton, Hampshire, United Kingdom.

Accessibility Statement